Terms of use

This page along with our Privacy Policy tells you the terms and conditions on which we supply any of the products listed on my website www.sandrallusa.com to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from my site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Service availability
The site www.sandrallusa.com is only intended for use by people resident in the countries we deliver to. We do not accept orders from individuals outside those countries.

How the contract is formed between me and you
After placing an order, you will receive an e-mail from me acknowledging that I have received your order. The contract between us will only be formed when we send you the order confirmation.

Shipping and delivery
All products sold at www.sandrallusa.com are designed personally handmade, and take their time. As every piece is handmade for you, shipping might be delayed up to 10 days after your order is placed. Shipment is provided free of charge except for certain countries.

Returns and exchanges
Because each piece is made specifically for you I can not accept returns under any circumstances. If the piece is broken during shipping, you must notify it within the 5 days following after you received and send it back with the same packaging to be replaced by an identical piece.

As each piece is handmade by order specially for you, I can’t accept any refunds under any circumstances.

Sandra Llusa is legally registered in Barcelona, Spain.
If you want to unsubscribe from emails that we will eventually send to, you can use the unsubscribe link in the footer of every emails or email me to sandra@sandrallusa.com.
I need to send you some emails for order confirmation or replies to emails that you send to me.