Terms of use

This page along with our Privacy Policy tells you the terms and conditions on which we supply any of the products listed on our website www.sandrallusa.com to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from my site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

Service availability
The site www.sandrallusa.com is only intended for use by people resident in the countries we deliver to. We do not accept orders from individuals outside those countries.

How the contract is formed between me and us
After placing an order, you will receive an e-mail acknowledging that we have received your order. The contract between us will only be formed when we send you the order confirmation.

Shipping and delivery
Because each piece is made specifically for you I can not accept returns under any circumstances. If the piece is broken during shipping, you must notify us within 5 days of receiving your delivery and send it back with the same packaging to be replaced by an identical piece.

Returns and exchanges
Because each piece is made specifically for you I can not accept returns under any circumstances. If the piece is broken during shipping, you must notify it within the 5 days following after you received and send it back with the same packaging to be replaced by an identical piece.

Refunds
As each piece is handmade by order specially for you, we can’t accept any refunds under any circumstances.

Contact
Sandra Llusa is legally registered in Barcelona, Spain.
If you want to unsubscribe from emails that we will eventually send to, you can use the unsubscribe link in the footer of every emails or email me to sandra@sandrallusa.com.
I need to send you some emails for order confirmation or replies to emails that you send to us.